Responsible Gaming - Our Commitment

What is responsible gaming?

Responsible gaming is an approach that seeks to reduce negative outcomes and potential risks while enjoying sports and gaming as entertainment. It creates a balanced partnership between players, operators, and society that ensures a safe and sustainable gaming environment for everyone.

At Bitjil, responsible gaming isn't just a policy—it's an integral part of our core values. We understand that some players may be at risk of problematic gaming, and we're committed to protecting and supporting them. Our platform is fully equipped with responsible gaming tools and resources that help players manage their gaming behavior.

Control yourself - gaming limits

Set Time Limits

Set a time limit for how long you can play each day. Through Bitjil, you can easily set session time limits in your account. This feature helps you stay in control and avoid excessive gaming. We recommend you play less than two hours per day and take complete breaks at least two or three days per week.

Set financial limits

You can set a deposit limit on a weekly or monthly basis that you cannot exceed. This feature ensures your financial security and prevents you from playing beyond your budget. Decide what you can afford to lose—only play with money you can afford to lose.

Loss limits and bet limits

You can set loss limits for how much you can lose within a specific period. Similarly, bet limits allow you to set a maximum stake for each game. These tools help you avoid excessive risk-taking and rapid losses. Choose these limits carefully according to your risk tolerance.

Self-Exclusion Features

If you feel gaming is getting out of control, you can request temporary or permanent self-exclusion. Temporary self-exclusion suspends your account temporarily, while permanent exclusion closes your account and forfeits all bonuses and balances.

Recognizing Problem Gambling

Problem gambling is a serious issue that can negatively impact your mental health, finances, and personal relationships. It is a behavioral addiction that requires treatment. If the following signs apply to you, it's time to seek help.

Indicators of Problem Gambling:

• Urge to play with increasing amounts
• Trying to stop gaming but failing
• Feeling restless or anxious without gaming
• Continuing to gamble to recover lost money
• Neglecting family, work, or school
• Financial problems and debt
• Lying to family or friends about gaming
• Relying on gaming to control emotions

Available support and resources

If you or someone you know is struggling with problematic gaming, you are not alone. Many support services and resources are available globally and locally. These organizations provide free and confidential counselling and treatment.

Seeking professional support

A qualified mental health professional such as a psychologist, counsellor, or therapist can help. They can identify your problem and create a personalized treatment plan. Contact your local healthcare provider or social services department to get a referral for professional support.

Self-Help Groups and Communities

Online and offline self-help groups provide a way to connect with others facing the same challenges. These groups offer emotional support, shared experiences, and practical advice. Trust and confidentiality are the foundation of these groups.

Family Support

Family members play a vital role in the recovery process. Family counselling and educational programs help everyone understand and support the problem. If your family member is suffering from problematic gaming, talk to them openly and encourage them to seek professional help.

Responsible Gaming Tips

Always Remember

• Gaming = entertainment: Never view gaming as a way to earn money. It's only for entertainment and fun.
• Be Prepared to Lose: Only gamble with money you can afford to lose. Never borrow money to gamble or use funds needed for essential expenses.
• Keep your mind clear: Don't play while intoxicated or tired. Making gaming decisions when your judgment is impaired is not advisable.
• Take breaks: Take regular breaks and spend time on other activities. Don't let gaming become the center of your life.
• Manage your emotions: Don't use gaming to cope with stress or sadness. Find other healthy ways to manage those feelings.
• Trust your friends: If a friend tells you that your gambling is becoming a problem, listen to them and take it seriously.

Check regularly

Review your gaming habits on a monthly basis. Track how much time you're playing, how much money you're spending, and how it's affecting your life. If you see any negative trends, take action immediately.

FAQ - Responsible Gaming