Bitjil Privacy Policy

1. Information collection - What types of information we collect

Personal identification information

When you register on bitjil, manage your account, or use our services, we collect various types of personal information necessary to identify you, verify your identity, and comply with legal obligations. This information collection is essential to protect your security and the integrity of the platform.

Information provided during registration

• Full name: Your real name according to your government ID, which is used for identity verification and payment processing
• Date of birth: To verify age and confirm that you are over 18 years old
• Email address: For account communications, security alerts, and promotional offers
• Mobile number: For account verification, two-factor authentication, and SMS notifications
• Address: Residential address used for your identity verification and legal requirements
• Nationality and country: To enforce regulatory compliance and geolocation restrictions
• Username and password: For your account access and security (password is encrypted)

Payment and financial information

When you deposit or withdraw, we collect the financial information necessary to process payments. This information is securely stored and handled in compliance with PCI DSS standards. We collect your bank account number, credit/debit card number, mobile banking account, e-wallet details, and transaction history. This information is used solely for payment processing and fraud prevention.

Identity verification documents (KYC)

To comply with international KYC (Know Your Customer) and AML (Anti-Money Laundering) laws, we may request government ID documents from you. These include national identity card (NID), passport, driver's license, utility bill or bank statement for proof of address, and selfie or live photo for face verification. These documents are stored encrypted on secure servers.

Automatically collected technical information

When you visit or use the bitjil platform, we automatically collect certain technical and usage information that helps improve services and maintain security. This includes IP address and geolocation, device information (browser type, operating system, device model), cookies and tracking technology, log files and browsing data, and gameplay and betting history.

2. Information use - How we use your data

Legal basis and purposes of use

Bitjil uses your personal information only for legitimate and transparent purposes necessary to provide our services, manage your account, fulfill legal obligations, and maintain platform security. We process data based on your consent and applicable data protection laws.

Account creation and management

• Creating and setting up your Bitjil account
• Verifying your identity and confirming age (18+ verification)
• Account login and session management
• Save profile settings and preferences
• Providing customer support and assistance

Payment processing and transactions

We use your payment information to process your deposits, withdrawals, and other financial transactions. This includes verifying bank transfer, mobile banking, and e-wallet payments, processing withdrawal requests and fund transfers, detecting and preventing fraud and money laundering, generating transaction records and receipts, and resolving payment disputes and chargebacks.

Legal and regulatory compliance

We use your data to comply with various legal and regulatory obligations. This includes fulfilling KYC and AML regulations, complying with gaming license requirements, tax and financial reporting, cooperating with law enforcement and regulatory authorities, and managing legal disputes and claims.

Security and fraud prevention

• Detection and prevention of unauthorized access and hacking attempts
• Fraudulent transaction and bonus abuse monitor
• Detect multi-accounting and collusion
• Platform stability and DDoS attack prevention
• Suspicious activity and account security monitor

Marketing and communications

Subject to your consent, we may use your information to send you promotional offers, bonuses, and newsletters. This includes email and SMS marketing campaigns, personalized bonuses and promotions, new game and feature announcements, and special event and tournament invitations. You can unsubscribe from these communications at any time.

3. Information sharing and disclosure

Data sharing with third parties

Bitjil does not sell your personal information to third parties. However, we may share limited information with certain trusted third parties to provide our services and comply with legal obligations. All third parties operate under strict confidentiality and data protection agreements.

Payment processors and financial institutions

We work with third-party payment gateways and financial institutions to process your deposits and withdrawals. These partners receive only the information necessary to complete transactions, such as your name, payment details, and transaction amount. All payment data is encrypted and secured according to PCI DSS standards.

Game providers and software partners

Bitjil partners with top-tier game developers and software providers to deliver high-quality slots, live casino, and sports betting experiences. These providers may access limited technical information to ensure games function properly and your gameplay data is synced.

KYC and identity verification services

We use specialized third-party KYC and identity verification services to verify your ID documents, proof of address, and age. These services use your information only for verification purposes and comply with strict data protection regulations. Once verification is complete, they do not retain your original documents.

Law enforcement and regulatory authorities

We may share your information with law enforcement agencies, regulatory authorities, or government bodies as required by law. This includes responding to court orders, subpoenas, or legal processes, cooperating in investigations of money laundering or terrorist financing, gaming license requirements and regulatory audits, and assisting in protecting national security or public interest.

Business transfer

If bitjil undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such cases, we will ensure that the receiving party complies with this privacy policy and applicable data protection laws. We will notify you before any such transfer.

4. Data security and protection

How your information is kept secure

Bitjil implements industry-leading security measures to protect your personal and financial information. We use a multi-layered approach of technical, organizational, and physical security controls to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Our security practices are regularly audited and updated by independent security experts.

Encryption technology

• SSL/TLS encryption: All data transmission is protected by 256-bit SSL encryption
• Data-at-rest encryption: All stored sensitive data is encrypted
• Password hashing: All passwords are hashed with strong algorithms like bcrypt or argon2
• PCI DSS compliance: Payment data complies with Payment Card Industry Data Security Standard

Access control and authentication

We implement strict access control measures to ensure that only authorized personnel can access data necessary for specific tasks. This includes role-based access control (RBAC), multi-factor authentication (MFA) for all staff, regular access reviews and audits, and two-factor authentication (2FA) option for your account security.

Network and infrastructure security

• Next-generation firewalls and intrusion detection systems
• DDoS attack prevention and mitigation
• Regular vulnerability scanning and penetration testing
• Secure data centers with physical security
• Real-time security monitoring and alerts

Data backup and recovery

We regularly maintain encrypted backups of your data to ensure quick recovery in case of data loss or system failure. Our backup systems are stored in secure offsite locations and undergo regular recovery testing. This ensures your account data, transaction history, and personal information are protected and recoverable under any circumstances.

Staff training and awareness

All bitjil staff who access personal data receive regular data protection and privacy training. They work under strict confidentiality agreements and are personally liable in case of data breaches. We conduct regular security awareness programs and phishing simulations to keep our team updated on the latest threats.

5. Data retention and deletion

How long we keep your information

Bitjil retains your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. We regularly review our data retention practices and securely delete or anonymize unnecessary data. Retention periods depend on the type of data and regulatory requirements.

Active account data

As long as your bitjil account remains active, we retain your profile information, transaction history, gameplay records, and communication preferences. This ensures you get a seamless experience when you log in and can access your complete account history. Active accounts are included in our regular backup and security measures.

Inactive and closed accounts

If your account remains inactive for 24 consecutive months (without any login or activity), we may mark it as dormant and archive some non-essential data. If you request to close your account, we will delete most of your personal data within 30 days, but certain records must be retained longer to meet legal requirements.

Legal and regulatory retention

• Financial records: 7 years (per tax and AML laws)
• KYC documents: 5 years after account closure (regulatory requirement)
• Transaction log: 6 years (gaming license terms)
• Communication records: 3 years (for dispute resolution)
• Marketing consent: Until unsubscribe or after 3 years of inactivity

Your right to deletion

Under GDPR and other data protection laws, you have the right to request deletion of your personal data in certain circumstances. We honor these requests subject to legal retention obligations. To request deletion of your data, contact our data protection team. We will review and process your request within 30 days.

6. Your rights and choices

Data protection rights

Bitjil takes your data protection rights seriously and gives you full control over your personal information. In accordance with GDPR, CCPA, and other applicable data protection laws, you have the following rights that you can exercise at any time.

Access and portability

• Right to access: Request a copy of any personal data we hold about you
• Data portability: Receive your data in a structured, commonly used format and transfer it to another service
• Explanation: Learn how we process your data and who we share it with

Corrections and updates

You can update and correct your personal information at any time through your account settings. If your data is incorrect or incomplete, you have the right to correct it. Some changes such as name or date of birth may require us to request updated documents for KYC purposes. You can get assistance by contacting our customer support team.

Deletion and anonymization ("Right to be forgotten")

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary, you withdraw consent, you object to processing, or the data was processed unlawfully. Please note that we must retain some data for a specified period for legal and regulatory requirements.

Restrict processing and object

• Request to restrict processing of your data for specific purposes
• Object to direct marketing and profiling
• Request review of automated decision-making
• May request human intervention and manual review

Marketing and communication preferences

You can change your marketing preferences and communication settings at any time. This includes unsubscribing from promotional emails and newsletters, opting out of SMS marketing, disabling push notifications, and managing cookie and tracking preferences. Please note that unsubscribing from marketing will not stop you from receiving important account and transactional communications.